Once you purchase proxies and make your first payment to IPRoyal, you agree to take responsibility for any charges made following your service plan.
When a Refund Is Possible
Connectivity or service issues: If you're unable to connect to our proxies or experience service problems that our support team cannot resolve within 24 hours, you may be eligible for a refund.
Subscription cancellation: If you were charged for a subscription you meant to cancel or cancelled too late, you may request a refund. Request must be submitted within 72 hours of the charge, and none of the newly allocated data has been used.
Exceptional cases: IPRoyal may issue a refund at its sole discretion when the circumstances are deemed reasonable and fair.
When a Refund Is NOT Possible
Cryptocurrency payments: We are unable to process refunds for payments made via cryptocurrency to original payment method.
Used data plans: Refunds are not available if more than 100 MB of the allocated data on your plan has already been consumed.
Deleted accounts: If your account was deleted while a service was still active, the remaining service period is non-refundable.