Once you purchase proxies and make your first payment to IPRoyal, you agree to take responsibility for any charges made following your service plan.
Dedicated Mobile Proxies (proxy-based)
When a Refund Is Possible
Connectivity or service issues: If you're unable to connect to our proxies or experience service problems that our support team cannot resolve within 24 hours, you may be eligible for a refund. Total traffic usage must not exceed 500 MB at the time of the request.
Subscription cancellation: If you were charged for a subscription you meant to cancel or cancelled too late, you may request a refund. The request must be submitted within 72 hours of the charge and total traffic usage must not exceed 500 MB.
Exceptional cases: IPRoyal may issue a refund at its sole discretion when the circumstances are deemed reasonable and fair.
When a Refund Is NOT Possible
Cryptocurrency payments: We are unable to process refunds for payments made via cryptocurrency.
Deleted accounts: If your account was deleted while a service was still active, the remaining service period is non-refundable.
Refund requests made 24 hours or more after the charge, or if traffic usage has exceeded 500 MB.
Subscription renewals: Refunds are not available if the request is made 72 hours or more after the renewal charge, or if traffic usage has exceeded 500 MB.
Manual renewals: Refunds are not available if the request is made 24 hours or more after the renewal charge, or if traffic usage has exceeded 500 MB.
Rotating Mobile Proxies (data-based)
When a Refund Is Possible
Connectivity or service issues: If you're unable to connect to our proxies or experience service problems that our support team cannot resolve within 24 hours, you may be eligible for a refund. No more than 100 MB of the allocated data must have been consumed at the time of the request.
Subscription cancellation: If you were charged for a subscription you meant to cancel or cancelled too late, you may request a refund. The request must be submitted within 72 hours of the charge and no more than 100 MB of the newly allocated data must have been consumed.
Exceptional cases: IPRoyal may issue a refund at its sole discretion when the circumstances are deemed reasonable and fair.
When a Refund Is NOT Possible
Cryptocurrency payments: We are unable to process refunds for payments made via cryptocurrency.
Used data plans: Refunds are not available if more than 100 MB of the newly allocated data has been consumed.
Deleted accounts: If your account was deleted while a service was still active, the remaining service period is non-refundable.