# IPRoyal FAQ

> How can we help you?

## English

### General Information

- [Are IPRoyal proxies private or shared?](https://help.iproyal.com/en/articles/7222591-are-iproyal-proxies-private-or-shared.md)
- [Can I transfer my unused traffic over to the following month?](https://help.iproyal.com/en/articles/7222607-can-i-transfer-my-unused-traffic-over-to-the-following-month.md)
- [Can I extend orders?](https://help.iproyal.com/en/articles/7338247-can-i-extend-orders.md)
- [What is username/password authentication and how does it work?](https://help.iproyal.com/en/articles/7222767-what-is-username-password-authentication-and-how-does-it-work.md)
- [What type of authentication do you use?](https://help.iproyal.com/en/articles/7222762-what-type-of-authentication-do-you-use.md)
- [Which internet protocols does IPRoyal support?](https://help.iproyal.com/en/articles/7222799-which-internet-protocols-does-iproyal-support.md)
- [What is a good plan for social media sites like Instagram, Facebook, TikTok, Discord, and others?](https://help.iproyal.com/en/articles/7222586-what-is-a-good-plan-for-social-media-sites-like-instagram-facebook-tiktok-discord-and-others.md)
- [Do you offer a city-level targeting option?](https://help.iproyal.com/en/articles/7222580-do-you-offer-a-city-level-targeting-option.md)
- [Can I choose multiple locations in one order?](https://help.iproyal.com/en/articles/7222587-can-i-choose-multiple-locations-in-one-order.md)
- [Do you offer auto-rotating proxies?](https://help.iproyal.com/en/articles/7222584-do-you-offer-auto-rotating-proxies.md)
- [Why are my proxies slow?](https://help.iproyal.com/en/articles/7222813-why-are-my-proxies-slow.md)
- [What is the speed of the proxies?](https://help.iproyal.com/en/articles/7222593-what-is-the-speed-of-the-proxies.md)
- [Do you offer IPv4 and IPv6 proxies?](https://help.iproyal.com/en/articles/7222570-do-you-offer-ipv4-and-ipv6-proxies.md)
- [Do you have a referral system?](https://help.iproyal.com/en/articles/7222595-do-you-have-a-referral-system.md)
- [How many sessions can I use at once?](https://help.iproyal.com/en/articles/7222629-how-many-sessions-can-i-use-at-once.md)
- [Do you offer plans with unlimited bandwidth?](https://help.iproyal.com/en/articles/7222609-do-you-offer-plans-with-unlimited-bandwidth.md)
- [Where can I see a list of proxies I purchased?](https://help.iproyal.com/en/articles/7222622-where-can-i-see-a-list-of-proxies-i-purchased.md)
- [How do I extend specific proxies in an active order?](https://help.iproyal.com/en/articles/11478087-how-do-i-extend-specific-proxies-in-an-active-order.md)
- [IP Whitelisting Authentication Quick-Start Guide](https://help.iproyal.com/en/articles/8611415-ip-whitelisting-authentication-quick-start-guide.md)
- [What is the Fair Usage Policy?](https://help.iproyal.com/en/articles/12094903-what-is-the-fair-usage-policy.md)
- [Why is Facebook flagging accounts and changing location?](https://help.iproyal.com/en/articles/13653207-why-is-facebook-flagging-accounts-and-changing-location.md)
- [How to purchase additional data for my ISP or Datacenter proxies?](https://help.iproyal.com/en/articles/13867938-how-to-purchase-additional-data-for-my-isp-or-datacenter-proxies.md)
- [What happened to Workspaces?](https://help.iproyal.com/en/articles/14167893-what-happened-to-workspaces.md)
- [Dedicated vs shared proxies: which is right for you?](https://help.iproyal.com/en/articles/14653334-dedicated-vs-shared-proxies-which-is-right-for-you.md)
- [Why was my access to a domain blocked?](https://help.iproyal.com/en/articles/14995463-why-was-my-access-to-a-domain-blocked.md)
- [How to generate my data usage report and understand it?](https://help.iproyal.com/en/articles/14998870-how-to-generate-my-data-usage-report-and-understand-it.md)
- [Out-of-stock locations: what to expect and how to get notified](https://help.iproyal.com/en/articles/15164775-out-of-stock-locations-what-to-expect-and-how-to-get-notified.md)

### Billing and Pricing

- [Do you offer a free trial?](https://help.iproyal.com/en/articles/7222620-do-you-offer-a-free-trial.md)
- [If the proxies I purchased don’t work, do you offer a replacement?](https://help.iproyal.com/en/articles/7222815-if-the-proxies-i-purchased-don-t-work-do-you-offer-a-replacement.md)
- [Do you offer any coupon codes?](https://help.iproyal.com/en/articles/7222645-do-you-offer-any-coupon-codes.md)
- [What is your refund policy?](https://help.iproyal.com/en/articles/7222615-what-is-your-refund-policy.md)
- [What discounts do you offer?](https://help.iproyal.com/en/articles/7222654-what-discounts-do-you-offer.md)
- [What is the minimum amount I can deposit?](https://help.iproyal.com/en/articles/7222676-what-is-the-minimum-amount-i-can-deposit.md)
- [What payment methods do you offer?](https://help.iproyal.com/en/articles/7222680-what-payment-methods-do-you-offer.md)
- [My payment card got declined, why is that?](https://help.iproyal.com/en/articles/7222684-my-payment-card-got-declined-why-is-that.md)
- [Where can I get invoices for my orders?](https://help.iproyal.com/en/articles/7222698-where-can-i-get-invoices-for-my-orders.md)
- [How to verify identity?](https://help.iproyal.com/en/articles/7222702-how-to-verify-identity.md)
- [Why does your website show that residential traffic pricing starts from $1.75 when in reality it starts from $7?](https://help.iproyal.com/en/articles/7222717-why-does-your-website-show-that-residential-traffic-pricing-starts-from-1-75-when-in-reality-it-starts-from-7.md)
- [Can I cancel my order at any time?](https://help.iproyal.com/en/articles/7222720-can-i-cancel-my-order-at-any-time.md)
- [How long does it take for my account to reflect a payment I made?](https://help.iproyal.com/en/articles/7222732-how-long-does-it-take-for-my-account-to-reflect-a-payment-i-made.md)
- [What is the 'Extra Requirements' feature, and how does it work?](https://help.iproyal.com/en/articles/11478075-what-is-the-extra-requirements-feature-and-how-does-it-work.md)
- [What is your replacement policy for ISP and Datacenter Proxies?](https://help.iproyal.com/en/articles/12984802-what-is-your-replacement-policy-for-isp-and-datacenter-proxies.md)
- [Why your CoinGate cryptocurrency deposit may have expired?](https://help.iproyal.com/en/articles/13653679-why-your-coingate-cryptocurrency-deposit-may-have-expired.md)
- [How to use the split payment feature?](https://help.iproyal.com/en/articles/14998801-how-to-use-the-split-payment-feature.md)
- [How to delete saved credit cards?](https://help.iproyal.com/en/articles/14998810-how-to-delete-saved-credit-cards.md)
- [How to delete unpaid orders?](https://help.iproyal.com/en/articles/14998831-how-to-delete-unpaid-orders.md)
- [How to move funds between your personal account and organizations](https://help.iproyal.com/en/articles/15272499-how-to-move-funds-between-your-personal-account-and-organizations.md)

### Web Unblocker

- [What is a Web Unblocker?](https://help.iproyal.com/en/articles/11940180-what-is-a-web-unblocker.md)
- [How to use Web Unblocker?](https://help.iproyal.com/en/articles/13177807-how-to-use-web-unblocker.md)
- [What features does Web Unblocker have?](https://help.iproyal.com/en/articles/11940244-what-features-does-web-unblocker-have.md)
- [How do I send a request using the Web Unblocker?](https://help.iproyal.com/en/articles/11940273-how-do-i-send-a-request-using-the-web-unblocker.md)
- [Is Web Unblocker billed separately from other proxies?](https://help.iproyal.com/en/articles/11940294-is-web-unblocker-billed-separately-from-other-proxies.md)
- [Can I use Web Unblocker with tools like Playwright?](https://help.iproyal.com/en/articles/11940303-can-i-use-web-unblocker-with-tools-like-playwright.md)
- [Can I render JavaScript on demand?](https://help.iproyal.com/en/articles/11951362-can-i-render-javascript-on-demand.md)
- [Can I use custom headers?](https://help.iproyal.com/en/articles/11951603-can-i-use-custom-headers.md)
- [Web Unblocker Compatibility Guide](https://help.iproyal.com/en/articles/12742867-web-unblocker-compatibility-guide.md): Web Unblocker is optimized for ecommerce, market research and data scraping with enterprise-grade automation. This guide helps you understand what works best with our platform so you can maximize y...
- [What websites are blocked with Web Unblocker?](https://help.iproyal.com/en/articles/15053594-what-websites-are-blocked-with-web-unblocker.md)

### Account Settings and Security

- [How can I delete my account?](https://help.iproyal.com/en/articles/7222751-how-can-i-delete-my-account.md)
- [What documents do you support in identity verification?](https://help.iproyal.com/en/articles/7821826-what-documents-do-you-support-in-identity-verification.md)
- [When and why do I need to confirm my identity?](https://help.iproyal.com/en/articles/7222748-when-and-why-do-i-need-to-confirm-my-identity.md)
- [Why did my identity verification fail?](https://help.iproyal.com/en/articles/7222745-why-did-my-identity-verification-fail.md)
- [What will happen to the documents after verification?](https://help.iproyal.com/en/articles/7823138-what-will-happen-to-the-documents-after-verification.md)
- [Other providers do not ask for identity verification.](https://help.iproyal.com/en/articles/7823252-other-providers-do-not-ask-for-identity-verification.md)
- [How long does the identity verification process take?](https://help.iproyal.com/en/articles/7222741-how-long-does-the-identity-verification-process-take.md)
- [How do I secure my account?](https://help.iproyal.com/en/articles/10265519-how-do-i-secure-my-account.md)
- [How to use 2FA on IPRoyal?](https://help.iproyal.com/en/articles/8611414-how-to-use-2fa-on-iproyal.md)
- [How to change email address?](https://help.iproyal.com/en/articles/11100640-how-to-change-email-address.md)
- [Verification code on your card statement](https://help.iproyal.com/en/articles/12918545-verification-code-on-your-card-statement.md): To help keep your account secure, we might ask you to verify your payment by inputing a unique verification code that appears on your card statement.
- [Understanding IPRoyal’s KYC policy](https://help.iproyal.com/en/articles/14300310-understanding-iproyal-s-kyc-policy.md)

### Tools and Integrations

- [What is the Organizations feature and how does it work?](https://help.iproyal.com/en/articles/14122624-what-is-the-organizations-feature-and-how-does-it-work.md)

## 简体中文

### 其他信息

- [IPRoyal代理是私有型还是共享型？](https://help.iproyal.com/zh-CN/articles/7222591-iproyal代理是私有型还是共享型.md)
- [我可以将未使用的流量结转到下个月吗？](https://help.iproyal.com/zh-CN/articles/7222607-我可以将未使用的流量结转到下个月吗.md)
- [可以为订单续期吗？](https://help.iproyal.com/zh-CN/articles/7338247-可以为订单续期吗.md)
- [什么是用户名/密码验证？它是如何操作的？](https://help.iproyal.com/zh-CN/articles/7222767-什么是用户名-密码验证-它是如何操作的.md)
- [你们使用什么类型的身份验证？](https://help.iproyal.com/zh-CN/articles/7222762-你们使用什么类型的身份验证.md)
- [IPRoyal支持哪些互联网协议？](https://help.iproyal.com/zh-CN/articles/7222799-iproyal支持哪些互联网协议.md)
- [对于 Instagram、Facebook、TikTok、Discord 等社交媒体网站，有什么好的方案？](https://help.iproyal.com/zh-CN/articles/7222586-对于-instagram-facebook-tiktok-discord-等社交媒体网站-有什么好的方案.md)
- [你们是否支持选择城市级别的目标？](https://help.iproyal.com/zh-CN/articles/7222580-你们是否支持选择城市级别的目标.md)
- [我可以在一份订单中选择多个位置吗？](https://help.iproyal.com/zh-CN/articles/7222587-我可以在一份订单中选择多个位置吗.md)
- [你们提供自动轮换型代理吗？](https://help.iproyal.com/zh-CN/articles/7222584-你们提供自动轮换型代理吗.md)
- [为什么我的代理速度慢？](https://help.iproyal.com/zh-CN/articles/7222813-为什么我的代理速度慢.md)
- [代理的速度如何？](https://help.iproyal.com/zh-CN/articles/7222593-代理的速度如何.md)
- [你们是否提供IPv4和IPv6代理？](https://help.iproyal.com/zh-CN/articles/7222570-你们是否提供ipv4和ipv6代理.md)
- [你们有推荐体系吗？](https://help.iproyal.com/zh-CN/articles/7222595-你们有推荐体系吗.md)
- [我可以同时使用多少个会话？](https://help.iproyal.com/zh-CN/articles/7222629-我可以同时使用多少个会话.md)
- [你们是否提供不限带宽的套餐？](https://help.iproyal.com/zh-CN/articles/7222609-你们是否提供不限带宽的套餐.md)
- [我可以在哪里看到我购买的代理列表？](https://help.iproyal.com/zh-CN/articles/7222622-我可以在哪里看到我购买的代理列表.md)
- [如何延期活跃订单中的特定代理服务器流量？](https://help.iproyal.com/zh-CN/articles/11478087-如何延期活跃订单中的特定代理服务器流量.md)
- [如何将白名单身份验证与住宅代理套餐一起使用？](https://help.iproyal.com/zh-CN/articles/8611415-如何将白名单身份验证与住宅代理套餐一起使用.md)
- [什么是公平使用政策？](https://help.iproyal.com/zh-CN/articles/12094903-什么是公平使用政策.md)
- [如何为我的 ISP 或数据中心代理购买额外流量？](https://help.iproyal.com/zh-CN/articles/13867938-如何为我的-isp-或数据中心代理购买额外流量.md)
- [工作区发生了什么变化？](https://help.iproyal.com/zh-CN/articles/14167893-工作区发生了什么变化.md)
- [为什么我对某个域名的访问被屏蔽了？](https://help.iproyal.com/zh-CN/articles/14995463-为什么我对某个域名的访问被屏蔽了.md)
- [如何生成并看懂我的流量使用报告？](https://help.iproyal.com/zh-CN/articles/14998870-如何生成并看懂我的流量使用报告.md)
- [脱销地区：预期情况及如何接收通知](https://help.iproyal.com/zh-CN/articles/15164775-脱销地区-预期情况及如何接收通知.md)

### 计费与定价

- [你们提供免费试用吗？](https://help.iproyal.com/zh-CN/articles/7222620-你们提供免费试用吗.md)
- [如果我购买的代理不能正常工作，你们会提供替换吗？](https://help.iproyal.com/zh-CN/articles/7222815-如果我购买的代理不能正常工作-你们会提供替换吗.md)
- [你们有优惠码吗？](https://help.iproyal.com/zh-CN/articles/7222645-你们有优惠码吗.md)
- [您的退款政策是什么？](https://help.iproyal.com/zh-CN/articles/7222615-您的退款政策是什么.md)
- [你们有什么折扣吗？](https://help.iproyal.com/zh-CN/articles/7222654-你们有什么折扣吗.md)
- [我能充的最低金额是多少？](https://help.iproyal.com/zh-CN/articles/7222676-我能充的最低金额是多少.md)
- [你们支持哪些付款方式？](https://help.iproyal.com/zh-CN/articles/7222680-你们支持哪些付款方式.md)
- [为什么我用信用卡支付被拒绝了？](https://help.iproyal.com/zh-CN/articles/7222684-为什么我用信用卡支付被拒绝了.md)
- [我在哪里可以获得我的订单发票？](https://help.iproyal.com/zh-CN/articles/7222698-我在哪里可以获得我的订单发票.md)
- [如何验证身份？](https://help.iproyal.com/zh-CN/articles/7222702-如何验证身份.md)
- [为什么网站上显示皇家住宅流量定价从1.75美元起，而实际上却是7美元起？](https://help.iproyal.com/zh-CN/articles/7222717-为什么网站上显示皇家住宅流量定价从1-75美元起-而实际上却是7美元起.md)
- [我可以随时取消我的订单吗？](https://help.iproyal.com/zh-CN/articles/7222720-我可以随时取消我的订单吗.md)
- [我的账户需要多久才能更新我的支付结果？](https://help.iproyal.com/zh-CN/articles/7222732-我的账户需要多久才能更新我的支付结果.md)
- [什么是“额外需求”功能，如何使用？](https://help.iproyal.com/zh-CN/articles/11478075-什么是-额外需求-功能-如何使用.md)
- [你们针对互联网服务提供商和数据中心代理服务器的更换政策是什么？](https://help.iproyal.com/zh-CN/articles/12984802-你们针对互联网服务提供商和数据中心代理服务器的更换政策是什么.md)
- [如何使用分账支付功能？](https://help.iproyal.com/zh-CN/articles/14998801-如何使用分账支付功能.md)
- [如何删除已保存的信用卡信息？](https://help.iproyal.com/zh-CN/articles/14998810-如何删除已保存的信用卡信息.md)
- [如何删除未支付订单？](https://help.iproyal.com/zh-CN/articles/14998831-如何删除未支付订单.md)
- [如何在个人账户与组织账户之间划转资金？](https://help.iproyal.com/zh-CN/articles/15272499-如何在个人账户与组织账户之间划转资金.md)

### 网页解锁器

- [网页解锁器是什么？](https://help.iproyal.com/zh-CN/articles/11940180-网页解锁器是什么.md)
- [如何使用网页解锁器?](https://help.iproyal.com/zh-CN/articles/13177807-如何使用网页解锁器.md)
- [网页解锁器有哪些功能？](https://help.iproyal.com/zh-CN/articles/11940244-网页解锁器有哪些功能.md)
- [怎么用网页解锁器发送请求？](https://help.iproyal.com/zh-CN/articles/11940273-怎么用网页解锁器发送请求.md)
- [网页解锁器与其他代理服务器分开计费吗？](https://help.iproyal.com/zh-CN/articles/11940294-网页解锁器与其他代理服务器分开计费吗.md)
- [能否与Playwright等浏览器工具共用？](https://help.iproyal.com/zh-CN/articles/11940303-能否与playwright等浏览器工具共用.md)
- [支持按需渲染 JavaScript 吗？](https://help.iproyal.com/zh-CN/articles/11951362-支持按需渲染-javascript-吗.md)
- [可以使用自定义请求头吗？](https://help.iproyal.com/zh-CN/articles/11951603-可以使用自定义请求头吗.md)
- [兼容性指南](https://help.iproyal.com/zh-CN/articles/12742867-兼容性指南.md): 网页解锁器针对电子商务、市场调研及数据抓取场景进行了优化，具备企业级自动化功能。本指南将帮助您了解最适合我们的平台的使用场景，以最大化您的成功率。

### 账户设置与安全

- [如何删除我的账户？](https://help.iproyal.com/zh-CN/articles/7222751-如何删除我的账户.md)
- [你们以什么文件作为核实身份的依据？](https://help.iproyal.com/zh-CN/articles/7821826-你们以什么文件作为核实身份的依据.md)
- [何时以及为何需要确认我的身份？](https://help.iproyal.com/zh-CN/articles/7222748-何时以及为何需要确认我的身份.md)
- [为什么我的身份验证会失败？](https://help.iproyal.com/zh-CN/articles/7222745-为什么我的身份验证会失败.md)
- [验证后的文件如何处理？](https://help.iproyal.com/zh-CN/articles/7823138-验证后的文件如何处理.md)
- [据我所知，其他提供商不要求身份验证。](https://help.iproyal.com/zh-CN/articles/7823252-据我所知-其他提供商不要求身份验证.md)
- [身份验证过程需要多久？](https://help.iproyal.com/zh-CN/articles/7222741-身份验证过程需要多久.md)
- [如何保障我的账户安全？](https://help.iproyal.com/zh-CN/articles/10265519-如何保障我的账户安全.md)
- [如何在IPRoyal上使用2FA？](https://help.iproyal.com/zh-CN/articles/8611414-如何在iproyal上使用2fa.md)
- [如何更改电子邮箱？](https://help.iproyal.com/zh-CN/articles/11100640-如何更改电子邮箱.md)
- [您的银行卡对账单上的验证码](https://help.iproyal.com/zh-CN/articles/12918545-您的银行卡对账单上的验证码.md): 为保障您的账户安全，我们可能会要求您通过输入银行卡对账单上显示的唯一验证码来完成支付验证。
- [了解IPRoyal的KYC政策](https://help.iproyal.com/zh-CN/articles/14300310-了解iproyal的kyc政策.md)

### 工具与集成

- [什么是组织功能及其工作原理？](https://help.iproyal.com/zh-CN/articles/14122624-什么是组织功能及其工作原理.md)