The most common reason for poor performance is an unreliable internet connection, so make sure everything is fine with your local internet service provider. Also, the distance between your location and the location of your proxy is a factor that may affect performance. For example, if you’re trying to connect to a US-based proxy from Europe.
You can also check the speed of your proxies with IPRoyal Proxy Tester.
Fair Use Policy & Service Restrictions
If your proxies become slower than usual, proxy performance may be reduced for one of the following reasons:
Fair Usage limits
If usage significantly exceeds typical or intended levels, performance may be temporarily reduced to ensure service stability for all customers.See more here: What is the Fair Usage Policy?
Restricted or prohibited activity
Proxies may also be slowed down, restricted, or suspended if they are used for activities that violate our Acceptable Use Policy or Terms of Service. Common examples include:
Illegal activities or actions that violate applicable laws or regulations (e.g., copyright infringement, fraud, unauthorized access to systems).
Malware, hacking, fraud, or cyberattacks, including distributing malicious software or attempting unauthorized access (e.g., botnet activity, credential stuffing, exploit scanning).
Abusive or harmful behavior, such as denial-of-service (DoS/DDoS) attacks or actions that disrupt networks or services (e.g., traffic flooding, service overload attempts).
Circumventing security measures, authentication systems or usage safeguards (e.g., bypassing CAPTCHAs, paywalls, or platform protection mechanisms).
Activities that pose legal, security, or reputational risks to IPRoyal or third parties (e.g., large-scale automation against sensitive platforms).
Providing false or misleading account information or attempting to bypass account-level restrictions.
In such cases, service limitations may apply automatically or access may be suspended in accordance with our policies. For full details, please review our Acceptable Use Policy and Terms of Service.
If you’re sure there are no issues or violations on your end, please contact us at [email protected].