Once you purchase proxies and make your first payment to IPRoyal, you agree to take responsibility for any charges made following your service plan.
When a Refund Is Possible
Connectivity or service issues: If you're unable to connect to our proxies or experience service problems that our support team cannot resolve within 24 hours, you may be eligible for a refund. For ISP and Datacenter Proxies, your total traffic usage must not exceed 500 MB at the time of the request.
Subscription cancellation: If you were charged for a subscription you meant to cancel or cancelled too late, you may request a refund under the following conditions:
Data-based plans: Request must be submitted within 72 hours of the charge, and none of the newly allocated data has been used.
Proxy-based plans: Request must be submitted within 72 hours of the charge, and total traffic usage must not exceed 500 MB.
Exceptional cases: IPRoyal may issue a refund at its sole discretion when the circumstances are deemed reasonable and fair.
When a Refund Is NOT Possible
Cryptocurrency payments: We are unable to process refunds for payments made via cryptocurrency to original payment method.
Used data plans: Refunds are not available if the allocated data on your plan has already been consumed.
Deleted accounts: If your account was deleted while a service was still active, the remaining service period is non-refundable.
ISP, Mobile & Datacenter Proxies: Refunds are not available if the request is made 24 hours or more after the charge, or if traffic usage has exceeded 500 MB.
ISP, Mobile & Datacenter Proxies (subscription renewals): Refunds for renewed subscriptions are not available if the request is made 72 hours or more after the renewal charge, or if traffic usage has exceeded 500 MB.
ISP, Mobile & Datacenter Proxies (manual renewals): Refunds for manual renewals are not available if the request is made 24 hours or more after the renewal charge, or if traffic usage has exceeded 500 MB.
For detailed refund terms by proxy type, refer to the articles below: